FAQ

General FAQ

What is Kate & Harry Jewellery ?

Kate & Harry Jewellery is the first and the biggest branded jewellery that uses high quality diamonds with 18K white gold, 18K yellow gold, and 18K rose gold in Indonesia where we have a series of collections with the most updated design and technology. Each jewellery is made carefully with creativity of jewellery designer from Hongkong, professional and excellence craftmanship, and modern technology.

What are the advantages Kate & Harry Jewellery ?

Kate & Harry Jewellery's motto is " kids premium jewellery ". Nevertheless, we cater each design with comfortable wearing so your kids will look stunning.

What do we get from every purchase of Kate & Harry product ?

Each product of Kate & Harry will be equipped with certificate of authentication and its exclusive jewellery box will have more value to your loved ones when it will be given as a gift.

How do we inquire details on the product of Kate & Harry jewellery ?

Please to feel free to contact us through Instagram DI ( Direct Message ), and hotline +62 31 7390467 from 10 AM - 9 PM WIB.
Buying FAQ

How do i find the product i need in Kate & Harry Jewellery's website ?

You can go to product page then use the provided filters. Search your product by price to fit your budget, also by product type and sort them of.

How do we shop online ?

We make your online shop as convenient as possible. Just browse our collections, click the product you want, add to cart, and make the payment. Make sure you review one last before the completion of your shopping.

Is there a limited quota for shopping in Kate & Harry's website ?

Nope, you can buy our premium kids jewellery as many as you want.
Payment FAQ

What are the payment methods in Kate & Harry Jewellery online shop ?

At the moment, we only have the payment through our BCA and Mandiri banks.

What is the currency in Kate & Harry Jewellery online shop ?

All transactions in Kate & Harry Jewellery are in Indonesian Rupiah.
Shipping FAQ

What are Kate & Harry using to ship ?

Kate & Harry Jewellery online shop are using RPX for domestic and FedeX for overseas shipping.

Is the delivery of products i purchase secured?

Yes, safety is our first priority on each and every product you purchase with us. We are using shipping companies which have very high reputation and plus your products are covered by warranty with full amount of return so we can send back your products.

Is Kate & Harry Jewellery's packaging safe to ship ?

Yes, it is very safe. We protect your package with hologram seal that will be broken if someone is trying to open it up. Also RPX/FedeX will add more protection.

How long is the delivery ?

Delivery will take more or less 3 days. We will send you an email of your delivery tracking number. You can check your items status on your account in our website and track down your items on RPX/FedeX website.
Product FAQ

What is Kate & Harry Jewellery product range ?

Kate & Harry Jewellery have rings, earrings, pendants, and diamond bracelets for kids.

What makes Kate & Harry Jewellery different from other jewellery ?

We are the branded jeweller that focuses more on the way your kid's look. Our jewellery uses high quality diamonds with the most updated models which are completely different from other places.

Does Kate & Harry have featured product ?

Yes, our featured product is pendant which is the Best Seller in our offline stores.

How long does the process of making Kate & Harry Jewellery take ?

It will take 4-5 weeks of making.

Where is Kate & Harry Jewellery made ?

In one of the the best jewellery factories in Hongkong.

Does Kate & Harry Jewellery have warranty ?

Yes, Kate & Harry Jewellery gives a lifetime warranty of polishing, washing, resizing and repairing with terms and conditions apply.

Does Kate & Harry Jewellery do a custom made ?

No, we only sell the collections in our official website.